Refund policy

Refund Policy

Welcome to Universal Product Solutions! We are committed to providing you with exceptional service and ensuring your satisfaction with our online food service. To make the returns process as straightforward as possible, we have outlined our policy below.

Eligibility for Returns: Perishable food items, such as fresh produce, dairy products, and meats, cannot be returned due to safety and hygiene reasons. Non-perishable food items, including packaged goods and pantry items, may be eligible for return under specific conditions.

Non-Perishable Food Returns: To qualify for a return, the non-perishable food items must be unused and in their original packaging. Returns of non-perishable food items are accepted within 7 days from the delivery date.

Return Process: To initiate a return, please reach out to our customer support team, and they will guide you through the process. Provide the order number and a brief explanation of the reason for the return. Our team will assist you with the necessary instructions and, if applicable, provide a return address.

Inspection and Refunds: Once we receive the returned item(s), our team will carefully inspect them. If the items meet the return criteria, we will process the refund to your original payment method. Refunds are typically processed within a specific timeframe.

Exchanges: We do not offer direct exchanges for food items due to their perishable nature. If you received an incorrect or damaged item, please contact our customer support team, and we will assist you in resolving the issue promptly.

Quality Concerns: If you have any concerns about the quality of a product you received, please contact our customer support team within a specific timeframe. Provide details and, if possible, include photos of the issue. We will work with you to find a suitable resolution, which may include a replacement, refund, or store credit.

Please note that our returns policy is subject to change. We will always communicate any updates through our website or other appropriate channels.

If you have any questions or need assistance, our customer support team is here to help. Contact us at info@universalproductsolutions.com

Thank you for choosing Universal Product Solutions. We appreciate your business